Returns & complaints
Check every delivery immediately on receipt. Returning is only possible with our permission.
Check on receipt
Check goods and packaging immediately, within 3 working days at the latest. Note visible damage or shortages on the transport documents.
Reporting a complaint
Report damage, a wrong item or shortages in writing within 7 calendar days via info@gastrotrade.nl, with order number, item number, photos and a clear description. Keep damaged goods until the assessment.
Return after permission
Returns are only possible with prior permission (return number). The return number is valid for 7 calendar days. Return in the unopened, undamaged original packaging without labels or stickers and keep your proof of posting. Specially ordered items, custom-made items and used items cannot be returned.
Costs
For an approved return we charge 10% of the order value, with a minimum of €25.00. The return shipment is at the reseller's expense, except in the case of a clear error by GastroTrade.
Company details
GastroTrade
Wakkerendijk 236
3755 DK Eemnes
Nederland
KvK: 91169674 · VAT number: NL865572197B01
E-mail: info@gastrotrade.nl
The Dutch version of this text prevails.